The Free 1 WEEK delivery guarantee applies only to shipments within the continental United States (Hawaii and Alaska are excluded from the guarantee). 1 week delivery guarantee is calculated based upon a 10:00am PST order cut-off. All orders placed after 10:00am are considered placed the following business day for calculation purposes. For example, an order placed on the 1st of the month at 10:30am would be guaranteed to arrive on the 9th of the month and an order placed at 9:30am on the 1st of the month would be guaranteed to arrive on the 8th of the month. If an order is placed after 10:00am on a Friday or over the weekend, the 1 week delivery guarantee is calculated from the following Monday. Holidays are not counted as a business day.
They daily refund is $5 per day that the order exceeds the 1 Week Delivery deadline. Refund guarantee is capped at the lesser of $25 or 25% of the order amount.
Quick Delivery only applies on standard lamping options and standard product configurations.
If your product happens to be on back-order we will notify you of the back order status and remove the Quick Delivery charges from your order. On all back-order items you will have the opportunity to cancel or change your order as long as you notify us prior to shipment.
We are unable to guarantee 1 Week Delivery on Canadian orders or orders shipping to Alaska. If our 1 Week Delivery option is requested on a Canadian order or an order shipping to Alaska, the fee will be refunded and the products will ship as quickly as possible.